You can permanently delete your MedQ+ account and all associated personal data at any time. This page explains how, and exactly what happens to your data.
Account deletion is permanent and irreversible. Once deleted, your personal data cannot be recovered.
How to Delete Your Account
The fastest way to delete your account is directly inside the MedQ+ app:
1
Open the MedQ+ app and sign in to your account.
2
Tap the Profile tab at the bottom of the screen.
3
Scroll down to the Danger Zone section.
4
Tap "Delete Account" and follow the on-screen confirmation.
5
Type your registered phone number to confirm, then tap "Permanently Delete".
6
Your account will be deleted immediately and you will be signed out.
What Happens to Your Data
Here is a full breakdown of every data category, what action is taken upon deletion, and how long any retained data is kept.
Permanently deleted
Anonymized
Retained (anonymized)
Data Category
Action
Retention
Name & profile photo
Permanently erased
Immediate
Email address
Permanently erased
Immediate
Phone number
Anonymized (released for re-use)
Immediate
Upcoming bookings
Cancelled and removed
Immediate
Login sessions & tokens
Revoked on all devices
Immediate
Past booking records
Retained (anonymized) for clinic records & accounting
Indefinite
Reviews & ratings
Retained (anonymized, no personal link)
Indefinite
Retained records are fully anonymized — they contain no name, email, phone, or any other personally identifiable information. They are kept indefinitely solely to maintain accurate clinic queue history and financial accounting records.
Can't Access the App?
If you are unable to access the MedQ+ app, you can contact our support team directly to request account deletion. Please include your registered phone number in the message.